Consumer Chat: How to Report an Exceptional Customer Service Experience

Oftentimes customers are very quick to broadcast to others when they’ve received poor customer service and defective products. Their intent is to deter individuals from patronizing this particular business or to purchase a product.  You can be sure that negative remarks will spread rather quickly and thus have a negative impact on the company ultimately.  Only if customers were as swift to tell when they have good customer service experiences and purchase good-quality products. 

 

Word-of-mouth advertising is a very powerful tool in which to draw new customers to a business…or to impede them conversely.  Managers want and need to hear from satisfied customers to ensure that they are advancing in the right direction and aim to continue to satisfy the wants and needs of their customers.  Listen up customers; if and when you receive exceptional service from any establishment you should be willing to inform the manager of that venue. You don’t know how?  Well…read further to find out how, you’ll find that it’s not difficult at all.

Who do you want to praise?  Who did something outstanding? This is the first thing you will need to determine.  When an employee goes above and beyond his/her job duty you should take note.  You should graciously thank that employee(s) before you leave the premises. Make a mental note of their name(s) or write it down and put it in your purse, wallet, or pocket so that you can retrieve it later. Usually their name is on their uniform and/or on your receipt.  If neither, you can simply ask them.  You will also need to get the correct phone number and the name of the manager who oversees this location. This is so you can call the manager to let him/her how pleased you were with the service you received and the employees who serviced you. Do this in a timely manner, or you might not remember later. This by far is the most effective way to convey an exceptional service experience.

Another way to disclose a good customer service experience is to take the survey.  Nowadays, most businesses list a toll-free number on the transaction receipt and a website address where you can take a simple survey to make known your experience and level of satisfaction. Aforementioned, I suggest you do this quickly, otherwise you might forget.  If you decided to call the toll-free number, you will be prompted on how to complete the survey.  If you opt to take the online survey, 
you should also mention the name of the employee(s) you want to praise and what they did that was so outstanding in the section available for additional comments. You can be sure that this information will reach the right persons for review.

You could also write a letter and mail it directly to the company. Mention the excellent customer service you received and the employee(s) who were instrumental in making this happen in your letter.  Be sure to get the name of the manager to whom you will address the letter and the name of the employee(s) who made your experience an exceptional one.

And last, you can ask to speak with the manager in person while you are yet on the premises. Although, this may not be the most practical way…due to the fact that most managers are usually preoccupied with their work and may not be available at that time, you can make an attempt.
Concluding, Why bother? Disclosing your best customer service experiences to the right authorities can have a positive impact on the company overall and could also help an employee gain praise and recognition, along with the possibility of promotion and raises. Just as you would contact a manager or supervisor to reveal unpleasant experiences you’ve encountered at their business, you should contact them when you receive excellent service as well.